Terms of service

These terms are an agreement between CheckMyMail ("we", "us") and the business or IT provider that creates an account ("you"). They apply to CheckMyMail, our service for checking suspicious emails (the "Service"). By creating an account or using the Service you agree to them. If you are signing up for a business, you confirm you have authority to bind it.

The Service is for businesses and IT providers, not for personal or household use.

Your staff forward an email they are unsure about to a checking address. We examine it (the sender, headers, links and attachments, and the wording) with the help of automated analysis and artificial intelligence, then email back a verdict of CLEAN or SUSPICIOUS with an explanation and suggested next steps.

We only read the mailbox we provide for this purpose, and we do not change, move or delete anything in your own mail systems.

Every result is an automated, advisory opinion. A CLEAN result means we found no sufficient evidence of a problem. It does not mean an email, link or attachment is safe. A SUSPICIOUS result means we found signs of a problem, not that we have proved one.

Automated and AI analysis can be wrong, can miss things and can flag harmless email. You and your staff stay responsible for your own decisions, for keeping your usual security controls in place (filtering, anti-virus, backups, training), and for reporting incidents. Do not rely on the Service as your only protection, and do not use it for matters where a wrong answer could endanger life or safety.

Each company has one administrator account. Keep your login details secret and tell us promptly if you think they have been misused. You are responsible for what happens under your account.

To use the Service for an email domain you must prove you own or control it by adding a DNS record we give you. Only add domains you have the right to use. We may remove a domain or refuse to check mail for it if we have reason to doubt that.

Information you give us (names, addresses, branding, domains) must be accurate and kept up to date.

If you are an IT provider you may add companies you look after and manage their settings. You confirm that you have each company's authority to do this and to have their email analysed on their behalf, and you are responsible for explaining to them how the Service works and for their use of it.

We bill you, not the companies you manage, for the plans you assign to them, as described in the pricing on our website. What you charge your own customers is up to you.

You are responsible for the branding, disclaimers and instructions you set for your customers' replies.

You must not: use the Service unlawfully; forward email you have no right to share; try to probe, overload or break the Service or its security; use it to test or tune malicious email against our checks; resell or white-label it other than as an IT provider through your account; or use it to harass or deceive anyone.

Do not forward material that is illegal to hold. We may suspend use that puts the Service or other customers at risk.

We process the emails you forward, including their contents, headers, links and attachments, and the personal data in them, only to provide the Service to you. For that data you decide the purpose, and we act on your behalf.

To produce a result, the content of a forwarded email is sent to a third-party AI provider that we use as a service provider. We configure the AI service so that your content is not stored by it for training. We use other trusted providers for hosting, email delivery and payments.

We keep forwarded emails, attachments and results for your retention period (90 days by default) and then delete them. We keep billing and account records for as long as the law requires.

You must make sure you are allowed to forward the emails you send us and that your own privacy notices cover this processing. We will keep the data secure using reasonable technical and organisational measures and tell you without undue delay if we become aware of a personal data breach affecting it. Our privacy notice explains how we handle personal data in more detail.

Each plan includes a monthly number of email checks, shown on our pricing page. A free plan is available with a lower limit. Prices are in pounds sterling and are exclusive of VAT, which is added where it applies.

Paid plans are subscriptions that renew monthly and are paid through our payment provider, Stripe. You can change or cancel your plan from your billing page. A cancellation takes effect at the end of the period you have paid for, and we do not refund part-used periods unless the law requires it.

If you reach the monthly limit, further emails are kept but are not checked and nobody is replied to until you move to a larger plan or the new month starts. Held emails may be checked afterwards, but we do not promise a response time. Limits reset each calendar month and unused checks do not carry over.

We may change our prices or plans on at least 30 days' notice. The change applies from your next renewal, and you may cancel before then. Discount codes and complimentary plans are granted at our discretion and may be withdrawn on notice.

If a payment fails we may suspend paid features until it is resolved.

We work to keep the Service running, but we do not promise that it will be uninterrupted or error-free. We aim to reply within minutes, but delivery depends on email systems outside our control, so replies may be delayed or, in rare cases, not arrive. Do not rely on a reply arriving by a particular time.

We may improve, change or remove features. If we make a change that materially reduces what a paid plan provides, we will give you reasonable notice.

We own the Service and everything in it. You get a limited, non-exclusive, non-transferable right to use it while you have an account.

You keep ownership of your emails, your branding and your logos, and you give us the right to use them only as needed to provide the Service to you.

The Service is provided "as is" and "as available". To the fullest extent the law allows, we exclude all warranties and conditions that are not set out in these terms, including that the Service will detect every threat, that results will be accurate or complete, or that it will be fit for a particular purpose.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss, and we are not liable for loss arising from a phishing, malware or fraud incident, including one in which an email was marked CLEAN.

Our total liability to you for all claims arising in any 12-month period is limited to the fees you paid us in that period (or, if you are on the free plan, £100).

You will cover reasonable losses we suffer, including legal costs, as a result of a claim by a third party arising from your breach of these terms or your use of the Service in breach of the law, including forwarding email you had no right to share.

You may stop using the Service and close your account at any time. We may suspend or end your access immediately if you seriously or repeatedly break these terms, if you do not pay, or if we must do so by law. Otherwise we will give you 30 days' notice.

When an account ends, we will delete its emails and results in line with our retention period. Sections that by their nature should continue (including liability, disclaimers and governing law) continue after the account ends.

We may update these terms. We will tell you about important changes by email or in the Service before they take effect, and the date at the top of this page will change. If you continue to use the Service after a change takes effect you accept the updated terms.

These terms are the whole agreement between us about the Service. If a part of them is found unenforceable, the rest still applies. If we do not enforce a right straight away that does not mean we give it up. You may not transfer your rights under these terms without our written consent.

These terms and any dispute about them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that nothing prevents either of us from seeking urgent court orders anywhere to protect our rights.

Questions about these terms: [email protected].